YVR Brand Ambassador Global Soccer Event

Position: YVR Brand Ambassador for a Global Soccer Event
Raise is hiring on behalf of Lyft! We are looking for outgoing, customer-focused individuals to work as Brand Ambassadors in your local area. We need customer service-oriented individuals to represent Lyft's brand at Global Soccer Events. These are on-site roles at airport activations.

Pay Rates

Brand Ambassador: $22.00/hr (Flat rate, non‑negotiable)

Work Location

Vancouver International Airport (YVR)

Shift Schedule (All Staff)
Selected candidates must be available on‑site during the following peak event windows.

June 13th, 2026 (3:00 pm - 9:00 pm) to June 17th, 2026 (3:00 pm - 9:00 pm)

June 18th, 2026 (3:00 pm - 9:00 pm) to June 20th, 2026 (3:00 pm - 9:00 pm)

June 21st, 2026 (3:00 pm - 9:00 pm) to June 23rd, 2026 (3:00 pm - 9:00 pm)

June 30th, 2026 (3:00 pm - 9:00 pm) to June 30th, 2026 (3:00 pm - 9:00 pm)

July 7th, 2026 (3:00 pm - 9:00 pm) to July 7th, 2026 (3:00 pm - 9:00 pm)

Job Summary

Your role will be focused on representing the Lyft brand, guiding riders to the events and pickup location, signing up new riders, and providing any feedback to the Lyft team on rider sentiment.

This position is employed by Raise and assigned to Lyft on a contract basis. The selected candidate will be an employee of Raise, not Lyft, for all employment purposes.

Benefits eligibility, payroll, workers’ compensation, unemployment insurance, and all other employment matters are administered by Raise, the employing agency. Lyft does not provide benefits to contract or contingent workers in this program.

Responsibilities
Customer Service (All Staff)

The ultimate people person — quick to create a world‑class experience for drivers and riders

Cheerful, magnetic personality — a natural helper

Direct riders to the event and designated pickup location(s)

Promote downloading the Lyft app for new customers

Encourage attendees to visit the Lyft Lounge and use the provided charging stations (when available)

Hand out free hydration products provided at the Lyft Lounge (when available)

Interact with riders and drivers who may be in cars

Assist with traffic flow management during peak egress periods, helping to direct vehicle and pedestrian traffic for safe and efficient rider pickups

De‑escalate and diffuse tense situations while keeping a cool head for any unexpected interactions

Offer basic tech support to riders, including:

Downloading the app

Restarting the app

Guiding them to the Help button for additional concerns

Team Leadership and Coordination (Lead Brand Ambassador Only)

Oversee and coordinate Brand Ambassadors during each shift

Conduct pre‑shift briefings and ensure all BAs understand their roles and event expectations

Manage BA schedules, ensuring proper coverage and coordinating breaks throughout the event

Monitor BA performance and provide real‑time feedback as needed

Verify proper setup and breakdown of event materials and equipment

Conduct end‑of‑shift check‑outs with all BAs to confirm task completion

Make real‑time decisions to address unexpected situations while maintaining service quality

Monitor and document common issues or technical bugs throughout the event

Training and Support (Lead Brand Ambassador Only)

Ensure all Brand Ambassadors review event documentation and understand procedures

Provide on‑site guidance for navigating the Help portal, locating rideshare zones, and handling customer interactions

Conduct brief knowledge checks to verify team understanding of roles

Serve as the primary point of contact between Brand Ambassadors and the Lyft Activation Manager

Coordinate with venue staff, parking staff, and security as needed for operational alignment

Experience and Skills
Brand Ambassador

1+ years of experience in customer service

Understanding of the ride sharing industry generally and Lyft specifically

Accountable self‑starter with strong organizational skills, attention to detail, and problem‑solving capabilities

Adaptable to fluid, fast‑paced environments

Strong communication skills

Ability to work a flexible schedule, including evenings and weekends

Lead Brand Ambassador

2+ years of experience in customer service or event operations

Previous team lead or supervisory experience preferred

Ability to make quick decisions and adapt to changing…