Storkcraft Customer Care Representative Position

Become part of Storkcraft's mission in Richmond, BC as a Customer Care Representative. This full-time hybrid position focuses on delivering exceptional support through various channels.

Contribute to family safety by directly assisting customers with inquiries about warranty claims and product issues. This role demands a proactive approach to problem-solving and the ability to communicate effectively. You'll work alongside a supportive team to enhance customer experiences while managing multiple systems.

Key Responsibilities:

• Respond to inbound customer inquiries across phone, email, and chat

• Accurately process warranty claims and orders

• Troubleshoot product issues using provided documentation

• Clearly document interactions in Salesforce for tracking

• Escalate legal concerns and safety incidents as needed

Requirements:

• Over 2 years of experience in customer service

• Strong communication skills both verbally and in writing

• Comfort with various software systems

• Detail-oriented and well-organized

• Ability to handle peak volumes and sensitive situations with ease

Support parents and families by joining Storkcraft’s Customer Care team.
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