Customer Service Advisor Hill

Become an Access Richmond Hill Advisor and be the initial contact for residents needing assistance. This position involves providing first-tier support on a wide array of city programs and services.
In this role, you’ll report to the Access Richmond Hill Coordinator and engage with residents and businesses daily. Your main duties will include resolving inquiries, processing payments, and providing crucial information about city services. Your expertise in problem-solving will help ensure service excellence and facilitate a smooth experience for all callers.

Key Responsibilities:

• Resolve inquiries from residents and businesses efficiently

• Ensure exceptional service through accurate and timely responses

• Create and route service requests to relevant areas

• Educate on service levels while managing expectations

• Conduct front-line counters and manage payment processes
Requirements:

• High school diploma mandatory

• At least 2 years of customer service experience

• Proficiency in payment systems

• Strong communicating and written skills

• Effective cash handling and transaction reconciliation
This role is vital for delivering quality support to Richmond Hill's community.
#J-18808-Ljbffr