Customer Advocate Account Manager Fire Safety

Become a Customer Advocate as an Account Manager in Fire Safety Services, dedicated to relationship building and exceptional service. Pursue a fulfilling career focused on community safety and support.
This role entails managing a diverse portfolio of fire service accounts, emphasizing strong relationships and proactive communication. Candidates with 1-3 years experience in account management or customer service are preferred. Your responsibilities will include identifying customer needs and implementing effective solutions, ensuring long-term client satisfaction.

Key Responsibilities:

• Manage existing fire service accounts for client retention

• Act as primary contact for all client interactions

• Conduct needs assessments and recommend fire safety solutions

• Collaborate to resolve issues and enhance service quality

• Maintain up-to-date client activity documentation in CRM
Requirements:

• 1-3 years of experience in customer service or account management

• Strong communication and relationship-building skills

• Solutions-oriented and proactive approach needed

• Proficient with CRM tools and Microsoft Office

• Valid driver's license for site visits as necessary
Drive client relationships and contribute to operational excellence in this impactful role.
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