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Customer Advocate Account Manager Fire Safety
Job Description & How to Apply Below
This role entails managing a diverse portfolio of fire service accounts, emphasizing strong relationships and proactive communication. Candidates with 1-3 years experience in account management or customer service are preferred. Your responsibilities will include identifying customer needs and implementing effective solutions, ensuring long-term client satisfaction.
Key Responsibilities:
• Manage existing fire service accounts for client retention
• Act as primary contact for all client interactions
• Conduct needs assessments and recommend fire safety solutions
• Collaborate to resolve issues and enhance service quality
• Maintain up-to-date client activity documentation in CRM
Requirements:
• 1-3 years of experience in customer service or account management
• Strong communication and relationship-building skills
• Solutions-oriented and proactive approach needed
• Proficient with CRM tools and Microsoft Office
• Valid driver's license for site visits as necessary
Drive client relationships and contribute to operational excellence in this impactful role.
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