Guest Services Agent in Stevenston

Join Onni as a Guest Services Agent in Stevenston Richmond and enhance guest experiences with your customer service skills. Build meaningful relationships in a dynamic hotel environment.

This position offers an engaging role for those passionate about guest support. You'll manage front desk responsibilities, provide information, and resolve inquiries with professionalism. Each day brings opportunities for growth through interactions with guests and coordination with departments to ensure smooth operations and guest satisfaction.

Key Responsibilities:

• Handle guest interactions with utmost hospitality

• Manage guest check-in and check-out processes

• Resolve customer complaints promptly and professionally

• Coordinate with vendors and guests upon arrival

• Communicate guest feedback with the management

Requirements:

• High school diploma or equivalent required

• Experience in front office or concierge roles

• Proficiency in MS Office applications

• Strong customer service and communication skills

• Ability to multitask in a busy environment

Bring your dedication to guest experience and start your career with Onni in this rewarding role.
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