River Rock Casino Front Office Agent

Elevate guest satisfaction as a Front Office Agent at River Rock Casino Resort. Provide friendly service, manage reservations, and ensure every guest has a memorable experience.

The key to your success as a Front Desk Agent lies in exceptional service. You’ll be responsible for checking in and out guests, managing bookings, and assisting with their inquiries. Your engaging personality will create lasting impressions and encourage guests to return.

Key Responsibilities:

• Welcome guests with a warm smile and engaging conversation

• Accurately book guests into rooms and respond to requests

• Provide comprehensive information about resort services

• Perform cashier duties and process all payments

• Liaise with departments to fulfill special guest requests

Requirements:

• Strong guest service and communication skills

• Previous experience at a front desk is an asset

• Ability to perform multiple tasks effectively

• Computer literacy in MS Office; familiarity with Opera is a plus

• Flexibility to work various shifts, including weekends

Create unforgettable memories for guests at River Rock Casino Resort in your role as Front Office Agent.
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