Casual Return Representative

Position: Casual Instant Return Representative at Hertz
Become a casual Instant Return Representative with Hertz and deliver exceptional service to returning customers. This role focuses on vehicle inspection and managing return processes efficiently.

The Instant Return Representative is a key player at our airport location, ensuring a smooth and welcoming experience for customers returning their vehicles. You will provide exemplary service, handle customer inquiries, and maintain high standards in vehicle inspections and customer documentation.

Key Responsibilities:

• Manage vehicle return process per company policies

• Resolve customer issues effectively and professionally

• Inspect returned vehicles for new damage

• Collect damage costs as needed

• Gather and communicate customer feedback for improvement

Requirements:

• Excellent oral and written communication skills

• Ability to build customer relationships

• Strong multitasking capabilities

• High level of ownership and initiative required

• Successful completion of a background screen

Deliver outstanding customer service and vehicle return management as a representative of Hertz.
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