Össur Customer Experience Coordinator

Position: Össur Customer Experience Coordinator Role
Shape customer interactions as the Customer Experience Coordinator s role emphasizes storytelling through video content and supports customer queries for a seamless experience.

This position at Embla Medical focuses on shaping customer experiences through engaging video and digital content. You'll collaborate with the marketing team for social media engagement while ensuring top-notch customer support for order inquiries. Creativity and detail orientation are vital to succeeding in this role, enhancing customer satisfaction through effective communication and content.

Key Responsibilities:

• Create and edit video content for digital channels

• Collaborate on engaging marketing content for social media

• Schedule and publish social media posts to engage communities

• Track and report content performance for continuous improvement

• Provide comprehensive customer support for order inquiries

Requirements:

• Experience in marketing or communications preferred

• Familiarity with video editing tools and social media

• Strong written and verbal communication skills

• Background in customer service is an asset

• Intermediate proficiency with Microsoft Office products

Bring your creativity and customer focus to elevate the Össur brand in this dynamic role.
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