Mid-Level Dispatcher Clerk

Position: Mid-Level Dispatcher Clerk City
Enhance public service communications as a Mid-Level Dispatcher Clerk with the City of Richmond. This full-time role involves managing service requests and monitoring critical city systems.

The City of Richmond is hiring a Dispatcher Clerk to support its Public Works department. This full-time position requires exceptional multitasking and customer service skills to assist the public via various communication methods. Key responsibilities include monitoring the SCADA system for critical operations, responding to inquiries, and training staff as needed.

Key Responsibilities:

• Operate multi-phone line systems for public communications

• Create service requests using Infor Public Sector software

• Monitor and manage flood and sewer systems via SCADA

• Provide customer service both in-person and over the phone

• Record and report weather and security information

Requirements:

• Grade 12 or equivalent with dispatch experience

• Knowledge of municipal streets and public works

• Experience with IPS, SCADA, or People Soft preferred

• Must be available for all three shifts

• Ability to pass a Police Information Check

Support essential public services by leveraging your dispatch and customer service expertise in Richmond.
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