Customer Happiness Expert

Become a Happiness Expert at our Customer Happiness Hub in Richmond, BC. Join a family-owned hospitality company dedicated to creating memorable customer interactions and boosting satisfaction.

As a full-time Happiness Expert, your role revolves around delivering relationship-based customer service. You'll manage communications across various channels, drive sales for bookings, and provide exceptional service to enhance guest experiences. Your day-to-day activities will emphasize our core values: being real, having fun, and enhancing customer interactions.

Key Responsibilities:

• Create memorable brand touchpoints for customer loyalty

• Drive sales by booking and maximizing room yields

• Facilitate outstanding service during customer reservations

• Suggest local amenities and events to enhance stays

• Capture relevant customer information for optimized service

Requirements:

• Must work in-person in Richmond

• Availability for evenings and weekends

• Preferred previous sales or hotel experience

• Excellent conversational and writing skills

• Strong problem-solving capabilities

Embrace the challenge of maximizing guest satisfaction through excellent service and sales expertise.
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