Access Hill Advisor

Overview

Posting

Department:
Corporate and Financial Services

Division:
Office of the Clerk

Section:
Access Richmond Hill

Job Grade:
Contract SEA Grade 04

Rate of Pay: $36.70 - $43.17 Hourly

Job Type: Temporary Full Time - Contract

Contract Length/End Date:
December 31, 2026

Replacement/New Position:
Replacement for Existing Vacancy

Posting Type:
Internal and External

Posting Date: 06/02/2026

Final date to receive applications: 06/10/2026

• Respond to inquiries from residents, businesses and internal staff with a focus on first-call resolution about City programs and services.
• Deliver service excellence in every interaction through active listening, accurate responses, and timely resolution.
• Accurately create and route service requests to appropriate business areas.
• Educate callers on service levels and proactively manage expectations.
• Demonstrate empathy, sound business understanding and professionalism in all interactions.
• Prepare clear, qualified written responses using appropriate templates or customized messaging.
• Provide front-line counter service, including processing payments, issuing receipts, reconciling transactions, and ensuring daily balancing accuracy.
• Issue marriage licenses in compliance with provincial legislation, ensuring accuracy and completeness.
• Process sales of green bins, garbage tags, and animal licenses.
• Receive and process Freedom of Information (FOI) and Routine Disclosure requests, including payment handling.
• Use CRM and internal systems to access information and track service requests.
• Meet or exceed service standards including call handling time, response accuracy and customer satisfaction.

• High school diploma
• 2 years related experience

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience using municipal or other payment processing systems (e.g., taxes, water billing, program registrations).
• Demonstrated ability to handle cash, credit/debit payments, and reconcile transactions accurately.
• Strong problem-solving skills with the ability to assess issues and provide solutions.
• Proven experience providing customer service to a diverse range of individuals in a professional setting.
• Excellent verbal and written communication skills, with the ability to communicate clearly, respectfully, and effectively.
• Commitment to continuous learning
• Active participation in creating and maintaining a respectful, inclusive, and team-oriented workplace.
• Demonstrated alignment with the City’s corporate values of Care, Collaboration, Courage, and Service.

• Demonstrates personal leadership
• Builds people and culture
• Cultivates open communication
• Shapes the future
• Navigates and leads through complexity and change

Attention Internal Candidates:
All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

We thank all candidates for their interest; however, only those under consideration will be contacted.