Partner Associate, Valet Wireless Hill

Overview

Job Title:

Partner Associate, Valet Wireless

Location:

Richmond Hill, ON

Vacancy No: VN9066

Company:
Valet Wireless (a Compugen Company)

Valet Wireless provides wireless lifecycle services to reduce administration and costs, delivering an end-user experience for new devices, repair capabilities to extend device life, and device exchange & repair across Canada. We refresh devices and securely wipe old smartphones before reuse.

Valet Wireless is part of Compugen, Canada’s largest privately-owned Technology Ally. We aim to innovate, connect communities, and drive meaningful change through human-centered, technology-enabled solutions.

We aspire to be Canada’s largest B2B cellular dealer, supporting 100,000 lines. We value ongoing training and development, a diverse workforce, and a dynamic, flexible environment. We welcome applications from diverse communities and promote a fun, high-performing culture.

We seek a Partner Associate who provides exceptional customer service to our growing national business. You will deliver a customer experience that supports revenue goals and helps optimize cellular service delivery.

You will join a team that tests ideas, offers training and career development, and values employee voice. If you are entrepreneurial, curious, and persistent, you may be a good fit for a high-growth company disrupting the cellular space.

Note:

This role may not be suitable for those who prefer top-down direction and routine.

• Direct customer contact that builds confidence in our ability to satisfy needs.
• Lead meetings to help customers optimize their cellular fleet.
• Provide support to the customer – responding to service, billing and technical queries.
• Ensure orders are expertly expedited.
• Liaise with customer administrative, technical and operations departments to ensure smooth order flow and resolution of demands.
• Resolve order-related problems using tenacity, persistence and tact.
• Develop knowledge of new technology and VALET’s solutions.
• Supply quotes to the customer in a timely and effective manner.
• Propose solutions that simplify the customer’s cellular environment.
• Utilize network and social media presence to establish leadership in simplifying cellular service delivery and spend optimization.
• Collaborate with the VALET team to deliver services that exceed customer expectations.

• Knowledge of cell phones and carrier plans
• Exceptional email communications skills
• Knowledge of carrier activation procedures (experience with Rogers is a plus)
• Attention to detail and ability to understand customer needs
• Experience with enterprise and mid-market customers
• Energetic, professional, dedicated and positive attitude
• Comfortable taking leadership to resolve customer problems
• Leadership skills to command respect of staff, partners, and customers
• Social media acumen in connecting to the business community

• Exciting, fast-paced work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to local communities
• Collaborative, supportive team
• Remote/hybrid work options
• Work/life flexibility

Valet Wireless is committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous peoples, persons with disabilities and members of visible minorities. We provide accommodations upon request during recruitment. If you require an accommodation, our People & Culture representatives will work with you in a confidential and respectful manner.

Base Compensation: $51,000–$71,500 annually. Total Cash Compensation: $56,000–$76,500 annually (range includes variable compensation where applicable).