Happiness Expert

Happiness Expert (Full Time) – Customer Happiness Hub – Richmond, BC, in person only.

The Customer Happiness Hub is where Happiness Experts deliver relationship‑based customer service experiences, maximize revenue, reinforce our unique brands, and create meaningful human connections.

Our family‑owned, BC‑based hospitality company leads with love. Our number one metric is the happiness of our staff, whom we call the Fam‑Jam.

Core values:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

We pay 100% of medical and dental premiums and provide free mental health benefits.

• Free nights at any of our hotels + discounts for friends & family
• Live Your Best Life fund for courses (including post‑secondary tuition or surf lessons)
• Employee purchase program for discounts on electronics, linens, and more

• 1) Create memorable brand touchpoints that drive loyalty
  • Handle thousands of conversations in the Happiness Hub via phone, email, SMS, or social media, reinforcing our brands and making every customer smile.
• 2) Drive sales by booking more rooms and maximizing yield
  • Never leave money on the table: ask questions to uncover opportunities, use storytelling to highlight the right property, and close the sale.
• 3) Serve as the communications and service center for customers
  • Facilitate outstanding on‑property service by capturing customer information during reservations for shared use by our properties.
  • Set expectations and showcase relevant hotel amenities; suggest local events or restaurants to enhance stays.
  • Deliver seamless service for priority corporate, group, and travel trade clients, building loyalty.

• Available to work in‑person at the Richmond location – no remote option.
• Must be available weekends & evenings (latest shift ends at 11:30 pm).
• Previous sales and/or hotel experience preferred.
• Fun‑loving nature.
• Excellent conversational skills.
• High emotional awareness.
• Tech‑savvy and systems‑expertise.
• Multi‑tasker who thrives under pressure.
• Strong problem‑solving skills.
• Good grammar and writing abilities.
• Front desk or reservations experience an asset; training available.

We are an inclusive company dedicated to recruiting and promoting diverse talent. We strive to ensure representation of marginalized groups, including Black, Indigenous, people of colour, and LGBTQ2S+ communities.