Access Hill Advisor

Overview  Posting
Department:
Corporate and Financial Services
Division:
Office of the Clerk
Section:
Access Richmond Hill
Job Grade:
Contract SEA Grade 04
Rate of Pay: $36.70 - $43.17 Hourly
Job Type: Temporary Full Time - Contract
Contract Length/End Date:
December 31, 2026
Replacement/New Position:
Replacement for Existing Vacancy
Posting Type:
Internal and External
Posting Date: 06/02/2026
Final date to receive applications: 06/10/2026
Responsibilities   Respond to inquiries from residents, businesses and internal staff with a focus on first-call resolution about City programs and services.
Deliver service excellence in every interaction through active listening, accurate responses, and timely resolution.
Accurately create and route service requests to appropriate business areas.
Educate callers on service levels and proactively manage expectations.
Demonstrate empathy, sound business understanding and professionalism in all interactions.
Prepare clear, qualified written responses using appropriate templates or customized messaging.
Provide front-line counter service, including processing payments, issuing receipts, reconciling transactions, and ensuring daily balancing accuracy.
Issue marriage licenses in compliance with provincial legislation, ensuring accuracy and completeness.
Process sales of green bins, garbage tags, and animal licenses.
Receive and process Freedom of Information (FOI) and Routine Disclosure requests, including payment handling.
Use CRM and internal systems to access information and track service requests.
Meet or exceed service standards including call handling time, response accuracy and customer satisfaction.

Education and Experience   High school diploma
2 years related experience
Required Skills/Knowledge   Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Experience using municipal or other payment processing systems (e.g., taxes, water billing, program registrations).
Demonstrated ability to handle cash, credit/debit payments, and reconcile transactions accurately.
Strong problem-solving skills with the ability to assess issues and provide solutions.
Proven experience providing customer service to a diverse range of individuals in a professional setting.
Excellent verbal and written communication skills, with the ability to communicate clearly, respectfully, and effectively.
Commitment to continuous learning
Active participation in creating and maintaining a respectful, inclusive, and team-oriented workplace.
Demonstrated alignment with the City’s corporate values of Care, Collaboration, Courage, and Service.
Leadership Competencies   Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change
Additional Information  Attention Internal Candidates:
All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
We thank all candidates for their interest; however, only those under consideration will be contacted.

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