Client Support Specialist Hill

Enhance partner relations as a Client Support Specialist in Richmond Hill, ON. This one-year onsite contract focuses on technical troubleshooting and client inquiries for the partner portal.

In this role, you will act as the main contact for partner portal support while operating four days a week. Your responsibilities involve managing user access, facilitating onboarding processes, and processing trial orders. A partner-first mindset, clear communication, and keen attention to detail are essential for success.

Key Responsibilities:

• Serve as primary contact for partner portal inquiries

• Triage requests, troubleshoot access, and resolve issues

• Manage partner onboarding and profile enablement

• Process trial and demo orders from initiation to completion

• Maintain accurate case documentation and communications

Requirements:

• Post-secondary degree in Business or related field

• Strong problem-solving and communication skills

• High attention to detail in managing priorities

• Experience with Salesforce, SAP, and Service Now

• Willingness to learn new tools and processes

Use your expertise to strengthen our partner support team in Richmond Hill.
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