Client Care Specialist at OpenRoad HQ

Join Open Road as a Client Care Specialist at our Head Office in Burnaby. This full-time role focuses on delivering superior customer service through proactive communication and appointment management.

We are looking for dedicated individuals to manage high call volumes and oversee client appointments. This position requires a self-motivated individual who can handle multitasking within a busy environment. If you have a passion for supporting guests and driving customer satisfaction, this role might be perfect for you.

Key Responsibilities:

• Conduct 80-120 outbound calls to engage customers

• Set up, modify, and cancel service appointments

• Keep customer files updated regarding service needs

• Document detailed notes for each customer interaction

• Ensure a positive service experience for all clients

Requirements:

• Excellent time management and organizational skills

• Confident and professional demeanor

• Strong proficiency in computer applications

• High school education or equivalent relevant experience

• Able to thrive in a high-volume work setting

Contribute your talent in customer care to enhance Open Road's mission and grow your career.
#J-18808-Ljbffr