YVR Airport Customer Service Supervisor

Position: YVR Airport Customer Service Supervisor Role
Join Prime Flight as a Customer Service Supervisor at YVR Airport, where your leadership ensures a top-notch passenger journey. This on-site full-time position focuses on supervising a dynamic customer service team.

As a Customer Service Supervisor, you will play a vital role in guiding your team to excel in passenger assistance and resolving operations efficiently. You’ll oversee check-in and boarding processes, train agents to meet high standards, and enhance customer satisfaction within the airport environment. Your expertise will foster cohesion and collaboration between various departments for seamless services.

Key Responsibilities:

• Supervise daily customer service operations for quality

• Evaluate and coach agent performance continuously

• Resolve customer complaints and escalate issues appropriately

• Train staff on best practices and procedures

• Maintain effective communication among airport teams

Requirements:

• 5 years of customer service experience required

• 2 years in a leadership role preferred

• Must be knowledgeable about aviation

• Capability to communicate effectively in English

• Availability for flexible working shifts

Lead a high-performing customer service team at Prime Flight and ensure a smooth airport experience for travelers.
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