Customer Account Leader in Aviation

Elevate your career at Standard Aero as a Customer Account Leader in Richmond, BC. Focus on customer satisfaction, managing orders, and driving operational performance in a regulated aviation environment.

In this pivotal role, you act as the primary liaison between customers and internal teams. You will manage the entire order lifecycle, ensuring compliance with contracts and regulatory standards. Your ability to monitor cost performance and resolve customer inquiries will be essential for success.

Key Responsibilities:

• Coordinate across teams for accurate order execution

• Manage end-to-end order lifecycle from intake to delivery

• Interpret contracts and ensure compliance with terms

• Analyze cost variances to identify and resolve overruns

• Lead customer issue resolution and provide timely updates

Requirements:

• 2+ years in customer-facing or account management roles

• Experience in order processing and invoicing

• 1+ year interpreting contracts and technical documents

• Proven track record in managing concurrent priorities

• Strong communication skills in English, both written and verbal

Drive your career forward while ensuring high levels of customer service and operational efficiency.
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