Customer Experience Representative

Position: Hertz Customer Experience Representative
Elevate customer experiences as a Hertz Customer Experience Representative in the airport. Provide efficient service during vehicle returns and enhance satisfaction through courteous interactions.

This role focuses on managing the return process while delivering exemplary customer service in line with Hertz’s standards. Key responsibilities encompass vehicle inspections, addressing customer concerns, and ensuring accurate charge explanations. By incorporating customer feedback, you will support ongoing operational improvement.

Key Responsibilities:

• Facilitate compliance during the vehicle return process

• Inspect vehicles and document conditions thoroughly

• Resolve customer inquiries promptly and professionally

• Assist customers with directions and other requests

• Ensure accurate invoices and transparent charge explanations

Requirements:

• Strong communication abilities, both written and verbal

• Relationship-building skills with customers

• Multitasking in a fast-paced environment

• Ownership and initiative in customer service

• Successfully pass a background screening

Drive customer satisfaction while managing vehicle returns effectively as part of the Hertz team.
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