Customer-Focused Passenger Service Agent

Elevate traveler satisfaction with AGI as a Passenger Service Agent. Play a key role in customer service, supporting customers from check-in to boarding and beyond.

As a valued team member at Alliance Ground International, you'll provide first-class service while ensuring safety and security. Key skills include ticketing, customer interaction, and knowledge of flight schedules. Your opportunity is to make every traveler’s experience seamless, ensuring they are informed and accommodated throughout their journey.

Key Responsibilities:

• Deliver outstanding service per AGI standards

• Ensure safety and security procedures are followed

• Handle ticketing, reservations, and baggage queries

• Assist with lost baggage claims and inquiries

• Communicate effectively with passengers and staff

Requirements:

• Minimum age of 18 and high school diploma

• Authorization to work in the relevant country

• Completion of SIDA training for

• At least one year of customer service experience

• Strong communication skills and critical thinking

Bring your customer service skills and dedication to AGI, enhancing the travel journey for every passenger.
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