Housekeeper Consistent Housecleaner Hill, Ontario

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. The position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

• Manage inbound calls, emails and chats to address inquiries and resolve issues.

• Coordinate queues and provide information about Teladoc Health services.

• Handle crisis situations as they arise.

• Work independently and collaboratively as part of a dynamic team.

• Demonstrate outstanding telephonic communication abilities and explain complex concepts to a diverse member base.

• Apply superior problem‑solving capabilities and organizational acumen to address challenges effectively.

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week; you can work more hours if you want.
• Flexible work schedule, e.g. Monday to Friday: 5:00 AM–9:00 AM EST;
  Thursday and Friday: 8:00 PM–12:00 AM EST;
  Saturday and Sunday: 5:00 AM–10:30 AM EST.
• Gain in‑demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling.

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French (required).