Customer Care Specialist Hill

Elevate customer experiences as a Customer Care Specialist based in Richmond Hill, Ontario. Excel in operational support while engaging with customers and enhancing team collaboration.

This role involves day-to-day customer interaction, ensuring inquiries are handled efficiently across multiple channels. The Customer Care Specialist will manage orders, provide contractual visibility, and support project management initiatives. A strong attitude and teamwork skills are essential for successfully navigating a high-volume environment.

Key Responsibilities:

• Answer customer inquiries through varied communication channels

• Coordinate order lifecycle and resolve issues promptly

• Provide visibility on customer contractual obligations

• Manage daily transactional requests efficiently

• Document interactions in CRM and ERP systems

Requirements:

• Two years in a Customer Service-related position

• Minimum two years of college education or equivalent experience

• Understanding of ERP, CRM, and basic e-procurement

• Proficient in Microsoft Office applications

• Familiarity with process improvement methodologies

Deliver exceptional support and meaningful interactions as part of the SICK team.
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