Airline Customer Liaison Specialist

Enhance customer experiences as an Airline Customer Liaison Specialist. Play a crucial role in meeting service needs for airline clients by monitoring operations and communicating effectively with internal departments.

In this dynamic position, you will serve as the primary contact for airline customers, advising operational teams on their unique needs. A strong focus will be on handling time-sensitive requests and ensuring prompt responses during peak hours. Your organizational skills will be pivotal in managing customer orders and maintaining effective communication throughout the process.

Key Responsibilities:

• Monitor passenger meal and aircraft movement information

• Liaise with the central order control office in Toronto

• Respond to high-priority calls from customers

• Direct various department staff to fulfill customer needs

• Audit billing to ensure all services are accounted for

Requirements:

• High school or college diploma required

• Previous customer service experience needed

• Ability to thrive in time-sensitive environments

• Excellent communication and organizational skills

• Experience with ERP systems is beneficial

Bring your timely communication, organizational expertise, and customer engagement to improve airline solutions and enhance overall journeys.
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