Supervisor, Customer Service Operations

Be the driving force in customer service excellence as a Supervisor at City Hall. Provide guidance, ensure quality service, and engage in process improvement initiatives.

As the Customer Service Supervisor, you will oversee key functions, including food services, CRM systems, and service quality assurance. This role mandates a Bachelor’s degree and a minimum of five years of relevant experience in a municipal setting. You will play a pivotal role in leading a team and ensuring operational continuity and service delivery efficiency.

Key Responsibilities:

• Lead and coach Front of House and Records teams

• Conduct performance management and continuous improvements

• Collaborate on system upgrades and user tests

• Ensure operational compliance with policies

• Administer meeting room rentals and coordinate events

Requirements:

• Bachelor’s degree from an accredited institution

• At least five years of related municipal experience

• Strong communication and leadership skills

• Familiarity with records management and CRM systems

• Ability to operate under pressure in a customer-focused environment

Bring your leadership and customer service expertise to City Hall and enhance community engagement.
#J-18808-Ljbffr