Airline Operations Liaison Specialist

Join as an Airline Operations Liaison Specialist, pivotal in communicating customer needs and coordinating responses. This role requires a sharp focus on order accuracy in a fast-paced environment.

You will serve as an essential link between airline customers and internal departments, ensuring all operational requirements are addressed in a timely manner. Your ability to prioritize tasks will be invaluable in this role as you respond to immediate customer requests and keep the billing process efficient. Your commitment to professionalism will build strong relationships and trust.

Key Responsibilities:

• Disseminate passenger meal/aircraft information internally

• Coordinate with order control office in Toronto

• Address urgent customer service requests

• Manage departmental staff in fulfilling requests

• Monitor changes and communicate with all stakeholders

Requirements:

• High school or College diploma needed

• Experienced in customer service environments

• Ability to manage multiple priorities under pressure

• Excellent interpersonal and problem-solving skills

• Familiarity with ERP systems is a bonus

Bring your ability to manage customer interactions and operational coordination to this vital airline position.
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