Customer Service Representative; Motivator Hill Hillcrest Mall

Overview

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

The Motivator role is critical to the success of our Good Life Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator creates a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is positive and engaging.

• Be pleasant and present with every greeting and interaction.
• Greet Members as they enter the Club and check them in for their workout.
• Greet Potential Members with appointments or walk-ins and direct them accordingly.
• Handle incoming calls from Members and Potential Members, answering within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about Fit Fix and Cardio machines.
• Possess in-depth knowledge of Memberships, Club services and amenities and able to sell these products when opportunities arise.
• Assist Members by having knowledge of all systems to answer questions, resolve issues, update Member information, and sell memberships, services, products and amenities.
• Handle comments, suggestions and concerns in a courteous and professional manner.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete club runs and cleaning tasks to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Attend required Learning and monthly meetings.

• CPR-A & AED Certification
• Smart Tan certification within 3 months of employment
• Interpersonal Savvy: relates well to all kinds of people, builds rapport and constructive relationships, uses diplomacy and tact.
• Customer Focus: dedicated to meeting customer expectations and building trust and respect.
• Team Contribution: helpful to others, collaborative mindset.
• Approachability: easy to talk to, warm, patient, and a good listener.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills with ability to embrace company culture
• Proficiency in the use of computers
• Previous customer service and sales experience is an asset

• Ongoing training and development to support a long and successful career path
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere

Base wage of $18.60 with eligibility for commissions. The expected annual total compensation range is $24,100 – $26,600, determined by total hours, performance, time in the position and variable compensation earned. This job posting is for an existing vacancy.

Good Life Fitness is committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

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