Customer Service Representative

Position: Customer Service Representative at Tree Island Steel
Elevate your career as a Customer Service Representative at Tree Island Steel in Richmond, British Columbia. This role focuses on managing customer orders, inquiries, and maintaining top-notch communication across departments.

Tree Island Steel, a leader in wire production, is looking for a detail-oriented CSR to enhance customer relationships and streamline order processing. With your advanced ERP skills, you will ensure accurate data management while addressing inquiries, complaints, and invoicing issues. Join a supportive team dedicated to delivering quality service and fostering excellent customer satisfaction.

Key Responsibilities:

• Process customer inquiries using ERP and order management systems

• Provide information on products, lead times, and pricing

• Support customer relationships with strong communication

• Resolve complaints and manage invoicing issues

• Collaborate with departments for accurate order fulfillment

Requirements:

• 2-3 years of customer service experience in an ERP environment

• Experience with Esker or similar order management software

• Proficient in Microsoft Office Suite and data management

• Strong written and verbal communication skills

• Bilingual fluency in French or Spanish is an asset

Bring your technical aptitude and customer-first approach to Tree Island Steel for exceptional service delivery.
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