Customer Service Representative

Canadian Phytopharmaceuticals Corp, located in Richmond, BC, is a trusted name in manufacturing and private labeling botanical extracts, dietary supplements, and health products. Committed to quality, the company focuses on delivering top-tier health products to consumers.

We are currently seeking a highly organized, detail-oriented, and customer-focused Administrative Assistant & Customer Service Representative to join our growing team.

• Answer and direct incoming phone calls in a professional, courteous manner.
• Provide prompt, professional, and friendly customer service via phone, email, and WeChat.
• Coordinate with internal departments to communicate order updates, shipping schedules, and delivery timelines to customers.
• Coordinate customer inquiries with the appropriate internal departments and communicate timely and accurate responses to customers regarding products, quotations, orders, shipping status, and general information.
• Organize, maintain, and update business files, records, and company documents.
• Assist company directors with daily administrative and operational tasks.
• Prepare shipping documents, commercial invoices, packing lists, and other documentation required for domestic and international shipments.
• Schedule courier pickups and coordinate deliveries.
• Purchase office supplies and maintain inventory.
• Perform other administrative and customer service duties as assigned.

• Bachelor’s degree in Chemistry, Biology, or a related scientific field is an asset.
• Excellent verbal and written communication skills in both English and Mandarin
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• Strong customer service skills with a professional, friendly, and positive attitude.
• Excellent organizational and time management skills with the ability to multitask and prioritize competing tasks.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong problem-solving skills with the ability to respond to customer inquiries promptly and effectively.
• Previous experience as an administrative assistant, receptionist, customer service, or a related role is considered an asset.
• Experience in the natural health products, food, or manufacturing industry is considered an asset.