Customer Service Representative Recreation Centre Job Details | Hill
Job in
Richmond, BC, Canada
Listed on 2026-08-09
Listing for:
City of Richmond Hill
Full Time, Part Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Bilingual, Clerical -
Administrative/Clerical
Office Administrator/ Coordinator, Clerical
Job Description & How to Apply Below
Posting
Department Community Services
Division Recreation and Culture Services
Section Marketing and Administration
Job Grade SEA
35 Grade 03
Rate of Pay $58,506.00 - $68,816.00 Annual
Job Type Permanent Full Time
Employee Group SEA
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 08/06/2026
Final date to receive applications 08/20/2026
Position Summary
Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.
Key Duties and Responsibilities
Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service
Receive payments for registrations, memberships, programs, products and services
Respond to telephone and counter inquiries, providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence
Open, sort, distribute facility mail and post office boxes
Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures
Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures
Resolve and follow up on any errors that occur as well as customer conflicts
Inputting program registrations
Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions
Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation
Print and distribute class lists and attendance sheets
Update and maintain Archives (files) and prepare files for offsite storage
Complete daily cash summary report and prepare daily deposits for pick up
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