Customer Service Coordinator

Position: Customer Service Coordinator at Tree Island Steel
Become a Customer Service Coordinator at Tree Island Steel in Richmond, British Columbia, focusing on order management and customer satisfaction. This pivotal role involves coordinating orders and addressing customer inquiries efficiently.

Tree Island Steel, a premier manufacturer of wire products, seeks a Customer Service Coordinator to enhance overall customer experiences. In this position, you will leverage ERP systems while processing orders and resolving billing issues, all while contributing to a cohesive and collaborative team environment. A proactive attitude will set you apart as you ensure customers receive exceptional service.

Key Responsibilities:

• Process and manage customer inquiries and orders accurately

• Communicate effectively regarding lead times and pricing

• Resolve customer complaints and invoicing discrepancies

• Collaborate with sales and operations for order accuracy

• Contribute to process improvements for efficiency

Requirements:

• 2-3 years of customer service experience in ERP settings

• Familiarity with Esker or comparable order processing tools

• Strong technical skills with Microsoft 365 applications

• Excellent written and verbal communication abilities

• Bilingual skills in French or Spanish are beneficial

Drive excellence in customer service at Tree Island Steel with your organizational and communication skills.
#J-18808-Ljbffr