Passenger Services Agent

Position: Passenger Services Agent at Swissport
Elevate your career in the aviation industry with Swissport as a Passenger Services Agent. This role involves providing essential customer services including reservations, ticketing, and special passenger assistance.

Swissport, a global leader in aviation services, is seeking dedicated individuals to enhance passenger experiences. As a Passenger Services Agent, you will manage baggage processing, check-in procedures, and assist passengers throughout their travel journey. Your work will directly impact customer satisfaction and operational efficiency, making this role key to airport operations.

Key Responsibilities:

• Inspect and verify passenger documentation for accuracy

• Issue boarding passes and assist with flight changes

• Manage passenger baggage and calculate handling fees

• Support arrival and check-in for special needs passengers

• Direct passengers through Customs and Immigration

Requirements:

• Excellent communication skills in English and Mandarin or Cantonese

• High School diploma or GED equivalent

• Flexibility to work part-time hours and various shifts

• Minimum 1 year of relevant experience in fast-paced environments

• At least 18 years old with valid work eligibility in Canada

Bring your customer service skills and attention to detail to make a difference at Swissport.
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