Job Description & How to Apply Below
Service Advisor (Richmond, BC)
No Evenings | Strong Pay Plan | Career Growth
We're looking for an experienced Service Advisor to join a busy dealership service team in Richmond.
This is a great fit for someone who knows the dealership service environment, understands how to build trust with customers, and can keep repair orders moving while delivering a strong customer experience.
This is not an entry-level service role. We're looking for someone with previous OEM dealership experience who can step in, manage a busy service lane, and contribute to both customer satisfaction and department performance.
What You'll Do
Greet customers and guide them through the service process
Open, manage, and close repair orders accurately
Explain recommended repairs clearly and professionally
Work closely with technicians, parts, and service leadership
Keep customers updated throughout the repair process
Help maintain strong CP hours per RO
Support a high NPS/customer satisfaction experience
Build long-term customer relationships through trust and follow-through
What You Bring
Previous Service Advisor experience in an OEM dealership
Strong understanding of repair orders, service workflow, and customer follow-up
Proven ability to deliver strong customer satisfaction results
Strong communication, organization, and problem-solving skills
Detail-oriented, punctual, and professional
Comfortable working in a fast-paced dealership environment
CDK experience is an asset
A second language is an asset, but not required
Why Join
Busy service department with steady customer traffic
Strong earning opportunity tied to performance
No evening shifts
Health and dental benefits
Vacation starting at 3 weeks
Career growth and promote-from-within culture
Ongoing training and development
Employee Investment Program with a guaranteed return
If you're an experienced dealership Service Advisor who knows how to deliver strong customer service, manage repair orders, and drive service performance, we'd like to connect.
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