Appointment Coordinator at OpenRoad

Become an integral part of Open Road Toyota Richmond as a full-time Appointment Coordinator. Focus on customer appointments and improve service interactions within our team.

In this essential role at Open Road, you'll utilize your customer relations skills gained over at least two years. Responsibilities include managing appointment scheduling, reaching out to customers for confirmations, and taking note of feedback post-service. Your contributions will ensure that our clientele receives exceptional care and follow-up.

Key Responsibilities:

• Handle all customer appointment calls and schedule accordingly

• Follow up with customers after service or repairs

• Ensure appointment books are up to date and accurate

• Communicate with customers about their vehicle recalls

• Record customer feedback and report concerns

Requirements:

• 2 years of customer relations experience

• Excellent organizational and communication skills

• Familiarity with automotive parts is advantageous

• Proficient in using appointment management software

• Ability to collaborate across all dealership departments

Join Open Road and make a lasting impact on customer service in the automotive industry!
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