Casual Customer Service Representative at Hertz

Join Hertz as a Casual Customer Service Representative and play a key role in enhancing the vehicle return experience at the airport. This position is designed for individuals who thrive on providing fast and courteous service.

As part of the Hertz team, you will be responsible for managing vehicle returns and ensuring customer satisfaction.

Your role includes resolving concerns, inspecting vehicles for damage, and documenting each return process. You will also collect fees for damages and provide helpful directions to customers.

Key Responsibilities:

• Deliver exemplary service during vehicle returns

• Effectively resolve customer service concerns

• Inspect and document vehicle condition upon return

• Communicate feedback to the team for improvement

• Assist customers with luggage and directions as needed

Requirements:

• Strong communication skills are required

• Ability to cultivate positive customer relationships

• Experience with multitasking and upselling

• Demonstrate ownership and accountability in service

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Required:

successful completion of a background check

Utilize your customer service skills at Hertz and provide exceptional support to every returning customer.
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