Alarm Room Operator Details | Hill

Position: Alarm Room Operator Job Details | Hill
Alarm Room Operator

Posting

Department Community Services

Division Fire Services

Rate of Pay $64,347.25 -$ Annual

Job Type Permanent Full Time

Replacement/New Position Replacement for Existing Vacancy

Posting Type Internal and External

Posting Date 08/20/2026

Final date to receive applications 09/03/2026

Position Summary
Reporting to the Communications Officer and and indirectly to the Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel.

This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents.

Key Duties and Responsibilities

Receive emergency and administrative calls for service and/or advice, process and record necessary information applicable to the situation

Dispatch appropriate personnel and apparatus using a Computer-Aided Dispatch (CAD) system

Monitor radio traffic and maintain communications with field personnel to ensure responder safety

Accurately enter, update, and maintain call information and incident records

Interpret and relay critical information quickly and clearly to the appropriate agencies

Operate complex computer and telecommunications equipment

Track and maintain resource status

Provide exceptional customer service

Education and Experience

Minimum of Grade 12 diploma or Ontario approved equivalent

Successful completion of a recognised Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is required

Valid and current certification in First Aid and CPR is required

Required Skills/Knowledge

Be legally entitled to work in Canada

Excellent verbal communication skills with the ability to relay information clearly and accurately in a high-stress environment

Strong multi-tasking skills

Ability to interpret maps, addresses and/or geographical information

Ability to work both independently and collaboratively with a team

Keyboarding at a minimum of 45 wpm

Proficient computer skills

Demonstrates good judgment and makes sound decisions

Ability to work rotating shifts and in a restrictive environment

Shows commitment to personal growth, development, and leadership opportunities

Shares new ideas and challenges the status quo

Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust

Takes initiative to participate in a culture of learning, mentoring, and sharing

Contributes to building and being a part of a positive culture

Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies

Demonstrates personal leadership

Builds people and culture

Cultivates open communication

Shapes the future

Navigates and leads through complexity and change

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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