Client Care Representative OpenRoad

Position: Full-Time Client Care Representative OpenRoad
Elevate customer experiences as a Full-Time Client Care Representative with Open Road at their Burnaby Head Office. Engage in high-volume outbound calls while managing service appointments and client inquiries.

Open Road is one of Canada's leading automotive retail groups, known for empowering its employees and providing exceptional customer service. As a Client Care Representative, you'll be responsible for managing 80-120 outbound calls daily, creating and modifying service appointments, and delivering positive customer interactions. This dynamic role requires strong multitasking and time management skills in a fast-paced environment.

Key Responsibilities:

• Handle a high volume of outbound customer calls daily

• Create and modify service appointments through various channels

• Review customer files for service needs and outstanding campaigns

• Maintain accurate notes in appointment systems after interactions

• Keep the customer database updated and accessible

Requirements:

• Strong time management and self-motivation skills

• Excellent multitasking abilities under pressure

• Proficient in MS Word and Excel

• High school education or equivalent experience

• Professional and passionate about customer support

Join Open Road and enhance your skills in a vibrant, supportive culture focused on improvement and collaboration.
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