Passenger Service Agent

Take the next step in your career with Alliance Ground International as a Passenger Service Agent. This part-time role in Richmond, British Columbia, focuses on providing exceptional customer service and safety at every step of the travel journey.

As a Passenger Service Agent with AGI, you will enhance the travel experience for customers by managing check-ins, handling luggage, and ensuring timely boarding. Emphasizing customer service excellence, you’ll assist travelers with reservations, document verification, and baggage issues while following airline-specific procedures diligently. This position encourages friendly interactions, enhancing customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Deliver outstanding customer service at check-in, gates, and arrivals

• Manage ticketing, reservations, and luggage handling

• Handle customer concerns with patience and empathy

• Provide flight info and assist with travel-related inquiries

• Ensure compliance with safety and security policies

Requirements:

• Must be at least 18 years old

• High school diploma or equivalent required

• Previous customer service experience preferred

• Ability to lift items over 70 pounds

• Authorization to work in Canada required

Bring your communication skills, positive attitude, and commitment to safety to AGI in Richmond.