Appointment Coordinator at OpenRoad

Position: Full-Time Appointment Coordinator at OpenRoad
Elevate your customer relations skills as a Full-Time Appointment Coordinator with Open Road Lexus Richmond. This role focuses on scheduling service appointments and ensuring customer satisfaction through proactive communication.

Open Road Lexus Richmond seeks a dedicated Call Center Agent to manage appointment cycles. With a strong emphasis on organization and interpersonal skills, you will handle calls to confirm, schedule, and follow up on appointments. This position plays a crucial role in maintaining customer engagement and addressing feedback to improve service quality.

Key Responsibilities:

• Handle customer calls regarding service appointment scheduling

• Confirm unconfirmed appointments several days prior

• Notify customers of outstanding recalls and book necessary appointments

• Offer alternative dates/times for booking new appointments

• Conduct follow-ups with customers post-service

Requirements:

• 2 years of experience in customer relations

• Knowledge of automotive equipment parts

• Strong organizational skills and attention to detail

• Good computer skills with appointment systems

• Effective communication ability with customers and staff

Embrace the chance to enhance your skills and positively impact customer experiences at Open Road.