Customer Service Representative

Customer Service Representative
Bring Your Care, Confidence, and Customer Expertise

If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.

What You’ll Do
As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:

Building positive, lasting customer relationships in person and over the phone

Submitting ICBC rental forms and guiding customers through the process

Scheduling repair appointments and managing shop calendars

Generating repair orders and ensuring accurate documentation

Interacting with vendors and coordinating incoming/outgoing materials

Providing clear repair updates through phone, text, and email

Managing and posting invoices, parts returns, and related paperwork

Reconciling repair orders with accuracy and attention to detail

This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.

What You Bring

Excellent verbal and written communication skills

Strong organization, accuracy, and attention to detail

A friendly, professional approach with strong people skills

Passion for vehicles and helping customers feel confident in their repair journey

A valid driver’s license

Solid references that reflect reliability and professionalism

What We Offer

Competitive wages

Extended health, dental, and vision coverage

Paid time off

RRSP plan

Supportive, team-focused environment

Learning & Development Program

Opportunities to support our community through volunteering

Corporate discounts

Regular social events and team gatherings

If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team.