Customer Service Representative

Position: Customer Service Representative at Wesco
Engage directly with customers at Wesco as a Customer Service Representative. Address inquiries, resolve issues, and ensure satisfaction in a dynamic environment.

At Wesco, you will support our customer base by answering questions, processing returns, and tracking orders. This role demands strong interpersonal skills and effective communication, allowing you to serve as a liaison between customers and internal teams. We value attention to detail and the ability to work well under pressure.

Key Responsibilities:

• Answer customer questions and handle complaints

• Research and resolve issues effectively

• Track and monitor customer orders periodically

• Prepare and analyze reports using Excel

• Process Return Authorizations in coordination with teams

Requirements:

• High School Degree or equivalent required

• 2-4 years of customer service experience

• Strong verbal and written communication skills

• Solid computer proficiency, including Microsoft Office

• Attention to detail in all customer interactions

Bring your skills in customer support, problem-solving, and communication to Wesco, a leader in distribution and logistics.