Front Desk Associate

Zero Zero Pickleball is hiring a friendly, reliable Front Desk Associate to support daily operations at our two Richmond facilities. This role welcomes guests, answers questions, assists with bookings and programs, and helps keep the facilities organized, safe, and ready for use.

• Welcome guests and provide friendly, professional front desk service
• Assist customers with court bookings, programs, Open Play, events, and general inquiries
• Respond to customer questions in person and through available communication channels
• Monitor daily court schedules and facility activities
• Complete regular facility walkthroughs and cleanliness checks
• Help maintain the front desk, washrooms, changing rooms, courts, and common areas
• Monitor court conditions, equipment, supplies, and potential safety concerns
• Assist with ball machines, coaching equipment, and other facility supplies when required
• Address routine customer concerns professionally and escalat issues to management when necessary
• Support opening and closing procedures and complete clear shift handovers
• Assist with general facility operations and other reasonable duties as assigned

• Fluent English communication skills
• Previous front desk, reception, or customer service experience
• Friendly, professional, and customer-focused
• Reliable, punctual, and responsible
• Able to multitask and stay organized in a fast-paced environment
• Basic computer skills and willingness to learn booking and scheduling systems
• Able to work independently and as part of a team
• Flexible availability based on operational and scheduling needs
• Able to assist with routine facility tasks and move equipment or supplies when required
• Able to work at both Richmond locations
• Knowledge of pickleball is an asset but is not required