Customer Service Tier I; Ontario

Pay: $18.05-$25.70

EXAMPLES OF WORK PERFORMED:
Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts;

partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.

EMPLOYMENT STANDARDS:
Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS:
To successfully perform the essential functions of the job, an employee must be able to perform the following:
Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work:
Lifting up to 20 lbs occasionally.
Work Environment:
Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug‑free work environment. Mathis Home is an Equal Opportunity Employer.