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Job Description & How to Apply Below
You do not need previous office manager experience. We want someone who has already been the person the team turns to: the go-to at the front desk, the one who keeps things moving and leads by example.
What you will do Be the main liaison between the dentists, the team, patients and the Regional Manager
Lead the front desk and support the whole team day to day, setting the standard
Manage accounts payable and accounts receivable, including insurance and patient balances
Manage vendor relationships, supplies and service accounts
Oversee the daily schedule, recalls and treatment plan follow-up
Handle escalated patient concerns with care and professionalism
Report to the Regional Manager on clinic numbers, issues and team updates
What you need Front desk experience in a dental clinic (required)
Experience as the main liaison in a dental office, connecting dentists, team and patients
Experience leading a team, formally or informally, and being a good example for others
Hands-on experience with payroll, accounts payable and accounts receivable
Experience working with vendors and suppliers
Strong written and verbal communication, and calm under pressure
Organised, reliable, and someone who follows through
Eligible to work in Canada
Strong assets
Experience with Tracker practice management software
Dental insurance knowledge (CDAnet claims, predeterminations)
Interest in holistic or biological dentistry
What we offer Competitive hourly wage
Training and support as you step into the manager role
Real ownership of the clinic's day-to-day operations
A supportive regional team with a direct line to the Regional Manager
Dental care
On-site parking
Schedule Tuesdays to Saturdays.
Ability to commute/relocate:
Richmond, BC V7E 0A2: reliably commute or plan to relocate before starting work (required)
How many years of experience do you have in a leadership role?
Experience:
Canadian Dental Office: 2 years (required)
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