Technical Training Specialist

ABOUT US

We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.

We have been growing rapidly and show no signs of slowing down. In order to successfully scale our business and support our growth, we need to continuously invest in the training and development of our team.

To support this commitment, we are hiring a part-time, fixed-term (6-months) role:
Technical Training Specialist to build sustainable training materials and programs that support our continued growth, reporting directly into our Learning & Performance Manager.

If you're energized by the idea of starting with a blank canvas, uncovering knowledge from subject matter experts, creating practical learning solutions, and seeing your work directly impact business performance, this could be the opportunity you've been waiting for.

The Technical Training Specialist will be responsible for developing and delivering practical, scalable learning solutions within our Security business, starting with manufacturing.

Success in this role won't come from implementing complex enterprise learning frameworks or creating training for training's sake. Success will come from understanding how our business operates today, identifying the highest-priority learning needs, and building solutions that are appropriate for where we are in our growth journey.

This role is ideal for someone who enjoys:

• Building something from the ground up.
• Learning a business by observing people in action and building strong relationships with diverse team members.
• Creating structure by translating technical processes into clear, easy-to-follow learning materials.
• Partnering with experts across departments to capture and share knowledge.

The person in this role will spend significant time with manufacturing teams, field technicians, operations leaders, subject matter experts, and new team members to understand how work gets done and identify opportunities to improve consistency, onboarding, productivity, quality, and safety.

With direction from the Learning & Performance Manager, you'll help create a learning foundation that enables our teams to perform with confidence and excellence while supporting future growth and career development.

• Location
  :
  Richmond, BC (In-Office)
• Job Type
  :
  Part-Time, 6-Month Fixed-Term Contract
• Job Hours
  :
  Approximately 20–24 hours per week. Flexibility in workdays and hours is required based on business needs.
• Compensation
  :
  Starting at $36.00 per hour, dependent on experience.

• Develop a deep understanding of our products, services, workflows, and operational processes.
• Conduct job observations, ride-alongs, site visits, and interviews to identify critical knowledge, skills, and performance requirements.
• Build strong relationships with subject matter experts across manufacturing, field operations, technical support, and leadership teams.
• Identify skill gaps, training opportunities, and areas where improved documentation could increase consistency and performance.
• Help establish training priorities based on business needs, operational risk, and organizational maturity with support of the Learning & Performance Manager.
• Create and maintain role-based training matrices and learning pathways.

• Develop standard operating procedures, work instructions, troubleshooting guides, and knowledge repositories to capture organizational knowledge.
• Design and develop practical learning materials such as job aids, guides, videos, checklists, and facilitator resources.
• Translate complex technical processes into engaging, user-friendly learning content.
• Apply adult learning principles to ensure training is practical, relevant, and immediately applicable.
• Improve training materials based on learner feedback, field observations, and business changes as needed.

• Maintain training records and completion…