Application & Support Engineer

Overview

A confidential organization in the electromechanical products sector is seeking an Application & Support Engineer to join its technical team. This role provides advanced application guidance, hands-on troubleshooting, and engineering support for customer projects and internal product evaluations. The successful candidate will work closely with cross-functional teams and will handle a mix of technical inquiries, product testing, and structured root cause analysis.

This position requires on-site presence several days per week for hands-on evaluations and collaboration.

• Application Support & Engineering:
  Review technical requirements and recommend appropriate system configurations; support customers with integration questions, mounting considerations, load and duty-cycle assessments, and application-specific challenges; provide clear, accurate, and timely technical guidance to both internal teams and external users.
• Technical Troubleshooting:
  Conduct hands-on testing, inspection, and teardown of products to identify failure modes; perform structured root cause analysis (e.g., 5 Whys) and propose corrective and preventive actions; document findings and contribute to continuous improvement activities.
• Customer Support:
  Respond to technical inquiries within defined timelines; provide guidance on installation, wiring, system compatibility, and operational considerations; deliver support that is clear, actionable, and well-structured.
• Product & Project Assistance:
  Review customer drawings, specifications, and requirements; support technical aspects of new projects, customized solutions, and internal development work.
• Documentation & Reporting:
  Create and refine technical documents, installation guides, troubleshooting materials, and FAQs; maintain detailed case notes, test reports, and technical records.
• Internal
  
  Collaboration:
  
  Coordinate with support, quality, logistics, and engineering teams to resolve technical cases and share insights.

• Diploma or degree in Mechanical, Electrical, Mechatronics, or related engineering discipline
• 2+ years in technical support, applications engineering, or product support
• Strong understanding of electromechanical systems and low-voltage components
• Ability to read and interpret drawings, schematics, wiring diagrams, and technical documentation
• Experience with diagnostic tools (e.g., multimeters, test equipment)
• Familiarity with CAD software (e.g., Solid Works) or basic programming/microcontroller platforms is an asset
• Experience with structured root cause analysis

• Comfortable working within CRM/ERP environments
• Strong technical writing and documentation skills

• Excellent communication skills, both written and verbal
• Analytical and structured approach to troubleshooting
• Organized, detail-oriented, and disciplined in documentation
• Customer-focused communication style
• Ability to manage multiple tasks with clear ownership
• Collaborative, proactive, and comfortable working across teams

• Hybrid role with required on-site days for hands-on product testing and cross-team collaboration

• Competitive compensation
• Opportunities for technical growth and exposure to a wide variety of applications
• A role where engineering insight directly influences product quality and customer outcomes