Customer Support Engineer at Saltworks

Become a Customer Support Engineer with Saltworks Technologies, aiding industrial clients post-project handover. Enhance system performance and provide expert technical assistance in lithium refining and desalination.
In this hands-on role, provide post-delivery support as a vital contact for technical inquiries. Work closely with engineering teams to troubleshoot issues and offer well-informed resolutions. This position requires leveraging your background in mechanical or chemical engineering to foster customer trust and optimize their operations.

Key Responsibilities:

• Primary contact for customer technical inquiries

• Collaborate on troubleshooting and issue resolution

• Cultivate deep product knowledge to assist clients

• Capture customer feedback for product innovations

• Develop and organize technical guides and documentation
Requirements:

• Degree in Chemical, Mechanical, or Integrated Engineering

• 2-4 years of experience in technical customer support

• Experience with system diagnostics and commissioning

• Knowledge of industrial safety practices

• Strong analytical and safety-focused mindset
Support customers and drive engineering excellence with Saltworks’ transformative solutions.
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