Technical Applications Engineer at Saltworks

Position: Technical Applications Engineer Role at Saltworks
Elevate your engineering career as a Technical Applications Engineer with Saltworks Technologies in Richmond, BC. Focus on customer support, troubleshooting, and product optimization in an innovative environment.

Saltworks is seeking a Technical Applications Engineer to assist industrial customers post-project handover. This role demands a strong foundation in technical support within mechanical and electrical systems, ensuring customer inquiries are addressed effectively. Collaborate with cross-functional teams to resolve challenges and enhance product features while growing your technical expertise over time.

Key Responsibilities:

• Provide remote technical support via email and phone

• Troubleshoot issues in collaboration with engineering teams

• Develop comprehensive product knowledge for accurate guidance

• Capture customer feedback for product improvements

• Create technical documentation for users and internal teams

Requirements:

• Degree in Mechanical, Electrical, or Integrated Engineering

• 2–4 years of experience in technical support

• Hands-on system diagnostics and commissioning experience

• Familiarity with industrial safety standards

• Strong analytical and critical thinking skills

Become a trusted technical resource, enhancing customer satisfaction and system optimization at Saltworks in Richmond.
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