Happiness Expert

Overview

Happiness Expert – Richmond, BC – Full-time

Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) are searching for a Happiness Expert (Full Time) to join our Customer Happiness Hub at our Richmond, BC location. This is an in-person role; no remote option is available.

The Customer Happiness Hub provides relationship-based customer service experiences while maximizing revenue, reinforcing our unique brands, and establishing meaningful human connections that make a positive difference in someone’s day.

We are a family-owned, BC-based hospitality company that Leads with Love. Our number one metric is the happiness of our staff, who we call our Fam-Jam. Core values:
Be Real
, Have Fun
, Make Everything Better
, Have Each Other's Backs
.

• Create memorable brand touchpoints that drive loyalty.
• Engage in thousands of conversations in the Happiness Hub by phone, email, SMS, or social channels to reinforce our brands and make every customer smile.
• Drive sales by booking more rooms and maximizing yield.
• Ask questions to uncover opportunities, use storytelling to showcase why our properties are the perfect fit, and ask for the sale.
• Be the communications and service center for customers.
• Help deliver outstanding service on property by capturing customer information when making reservations so it can be shared with our properties.
• Set expectations and showcase hotel amenities relevant to customer conversations; suggest local events or restaurants to enhance the stay.
• Develop loyalty for corporate clients, groups, and travel trade customers through outstanding and seamless service and communications.

• Available to work in-person at our Richmond location – no remote option available.
• Must be available on weekends and evenings (latest shift ends at 11:30 pm).
• Previous sales and/or hotel experience is preferred.
• Fun-loving nature and easy conversationalist.
• Strong emotional awareness to understand how others are feeling.
• Tech-savvy with systems experience.
• Multi-tasker who stays composed under pressure.
• Problem-solving skills with a sleuth-like approach.
• Good grammar and writing skills.
• Front desk or reservations office experience is an asset; training is available.

• We pay 100% of medical and dental premiums, plus mental health benefits.
• Free hotel nights and discounts for friends & family.
• Live Your Best Life fund for courses (including post-secondary tuition or activities like surf lessons).
• Employee purchase program for deals on electronics, linens, etc.

Join our Fam-Jam

If this sounds like the job for you, click Easy Apply and include a note about why you want to work with us.

Our Commitment to Diversity & Inclusion – We are an inclusive company. We strive to attract, recruit, and promote diverse talent and ensure marginalized groups are represented:
Black, Indigenous, people of color, and LGBTQ2S+ communities.