Happiness Expert

Overview  Happiness Expert – Richmond, BC – Full-time
Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) are searching for a  Happiness Expert (Full Time)  to join our  Customer Happiness Hub  at our Richmond, BC location. This is an in-person role; no remote option is available.
The Customer Happiness Hub provides relationship-based customer service experiences while maximizing revenue, reinforcing our unique brands, and establishing meaningful human connections that make a positive difference in someone’s day.
We are a family-owned, BC-based hospitality company that Leads with Love. Our number one metric is the happiness of our staff, who we call our Fam-Jam. Core values:  Be Real ,  Have Fun ,  Make Everything Better ,  Have Each Other's Backs .
What You Do   Create memorable brand touchpoints that drive loyalty.
Engage in thousands of conversations in the Happiness Hub by phone, email, SMS, or social channels to reinforce our brands and make every customer smile.
Drive sales by booking more rooms and maximizing yield.
Ask questions to uncover opportunities, use storytelling to showcase why our properties are the perfect fit, and ask for the sale.
Be the communications and service center for customers.
Help deliver outstanding service on property by capturing customer information when making reservations so it can be shared with our properties.
Set expectations and showcase hotel amenities relevant to customer conversations; suggest local events or restaurants to enhance the stay.
Develop loyalty for corporate clients, groups, and travel trade customers through outstanding and seamless service and communications.
What You Need   Available to work in-person at our Richmond location – no remote option available.
Must be available on weekends and evenings (latest shift ends at 11:30 pm).
Previous sales and/or hotel experience is preferred.
Fun-loving nature and easy conversationalist.
Strong emotional awareness to understand how others are feeling.
Tech-savvy with systems experience.
Multi-tasker who stays composed under pressure.
Problem-solving skills with a sleuth-like approach.
Good grammar and writing skills.
Front desk or reservations office experience is an asset; training is available.
Benefits & Perks   We pay 100% of medical and dental premiums, plus mental health benefits.
Free hotel nights and discounts for friends & family.
Live Your Best Life fund for courses (including post-secondary tuition or activities like surf lessons).
Employee purchase program for deals on electronics, linens, etc.
Join our Fam-Jam
If this sounds like the job for you, click Easy Apply and include a note about why you want to work with us.
Our Commitment to Diversity & Inclusion – We are an inclusive company. We strive to attract, recruit, and promote diverse talent and ensure marginalized groups are represented:
Black, Indigenous, people of color, and LGBTQ2S+ communities.

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