Program Assistant - Home Health

Salary Details

The salary range for this position is CAD $26.42/Hr.

- CAD $28.25/Hr.

Come work as a Program Assistant with Vancouver Coastal Health (VCH) on the Home Health team in Richmond, BC.

Within the context of a client and family centered care model and the vision/values of the organization, administratively supports a variety of programs within Home Health. Verifies and processes referrals, receives phone calls, takes messages, greets and directs clients. Schedules client appointments and meetings. Performs data entry functions using relevant computerized systems such as PARIS, collates/generates statistical information, assembles files and charts, maintains program supplies.

Provides transcription services and word processes a variety of documents such as wait lists, discharge summaries, care plans, minutes of meetings and routine correspondence.

ABOUT HOME HEALTH PROGRAMS:

Home Health programs provide a range of health care and support services to people living in the community who have acute, chronic, palliative or rehabilitative health care needs.

THE CLIENT POPULATION:

Home Health clients typically have on-going health issues and/or complex personal and/or social issues, requiring care planning and coordination of appropriate resources. Clients include frail elderly, younger clients with disabilities, and adults with chronic illnesses requiring supports to maintain/promote independence.

Education & Experience

• Grade 12.
• Medical Office Assistant Certificate.
• Two (2) years' recent related experience or an equivalent combination of the training and experience.

Knowledge, Skills & Abilities

• Working knowledge of office procedures.
• Ability to operate a multi-line switchboard/phone system.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of Medical Terminology.
• Knowledge of basic accounting principles.
• Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action.
• Ability to organize and prioritize.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and team members.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Ability to operate a variety of office equipment.
• Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software.
• Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks.

For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable…